FAQ
Choose a topic
Delivery
How long is the delivery time?
We pack and ship your order within 1-2 business days. It will typically arrive within 2-4 business days after that, depending on where in the country you live. You'll receive an email with tracking, so you can follow your package all the way home.
How much does shipping cost?
Shipping costs 49 DKK. If you order for over 500 DKK, delivery is on us.
Can I collect my order in the store?
Yes, gladly. Select "pickup" at checkout, and we'll get your order ready for pickup at Farvergade 4D in Copenhagen. You'll receive an email when it's ready to be picked up.
Return and exchange
What is your return policy?
You have a full 14-day right of return on unused items in their original packaging.
Contact us at info@stemning-copenhagen.dk, and we'll guide you through the next steps.
We'd always rather have a happy customer than a returned item, so please don't hesitate to contact us if something isn't as it should be.
Who pays for shipping on a return?
If you change your mind about your purchase, you cover the return shipping yourself. If the return is due to an error on our part – for example, a damaged or incorrect item – we will of course cover the shipping.
Contact us at info@stemning-copenhagen.dk, and we'll guide you through the next steps.
What do I do if my product is damaged or wrong?
That's of course frustrating, and we'll make it right straight away.
Send us a photo of the item along with your order number at info@stemning-copenhagen.dk, and we'll arrange a solution as quickly as possible – either an exchange or a refund.
About our products
What are your candles made of?
Alle vores stearinlys er støbt i 100% sojavoks, et naturligt og rent alternativ, der brænder rent og længe. Vi bruger kun dufte af høj kvalitet, som er skånsomme og skaber en ægte, rolig stemning i hjemmet.
How long does the scent last, and how long is the burn time?
Let the candle burn until the entire surface is liquid the first time you light it. Read more about how to best take care of your candle here.
How do I take of my candle the best?
Lad lyset brænde, til hele overfladen er flydende ved første afbrænding. Læs mere om hvordan du passer bedst på dit lys her.
Workshops
How do I book a workshop?
You can easily book a workshop directly on our website here, where you can see available dates and choose between a workshop at our space on Farvergade or a mobile workshop, where we come and host it at your location.
What does a workshop cost and what is included?
Prices start from 299 DKK per person and include all materials, guidance throughout, and your own candle/diffuser to take home.
How many can attend a workshop?
At our space on Farvergade, we have room for up to 18 participants.
If we come to you (for example, for corporate events), we can accommodate up to 40-50 participants.
Can I rebook or cancel my workshop booking?
Yes, you can reschedule your booking up until 30 [hours/days] before the workshop by emailing us at info@stemning-copenhagen.dk, or by calling us at +45 72421010.
Do you offer workshops for companies and events?
Ja, det er faktisk noget af det kan du tro. Vi skræddersyr gerne et forløb til jeres firmaevent, teambuilding eller julefrokost, både hos os og ude hos jer.
Contact us at events@stemning-copenhagen.dk, så laver vi et tilbud, der passer til jeres ønsker og antal deltagere.
Didn't find an answer to your question?
Contact us at kontakt@stemningcopenhagen.dk
Choose a topic
Didn't find an answer to your question?
Contact us at info@stemning-copenhagen.dk
Delivery
How long is the delivery time?
We pack and ship your order within 1-2 business days. It will typically arrive within 2-4 business days after that, depending on where in the country you live. You'll receive an email with tracking, so you can follow your package all the way home.
How much does shipping cost?
Shipping costs 49 DKK. If you order for over 500 DKK, delivery is on us.
Can I collect my order in the store?
Yes, gladly. Select "pickup" at checkout, and we'll get your order ready for pickup at Farvergade 4D in Copenhagen. You'll receive an email when it's ready to be picked up.
Return and exchange
What is your return policy?
You have a full 14-day right of return on unused items in their original packaging.
Contact us at info@stemning-copenhagen.dk, and we'll guide you through the next steps.
We'd always rather have a happy customer than a returned item, so please don't hesitate to contact us if something isn't as it should be.
Who pays for shipping on a return?
If you change your mind about your purchase, you cover the return shipping yourself. If the return is due to an error on our part – for example, a damaged or incorrect item – we will of course cover the shipping.
Contact us at info@stemning-copenhagen.dk, and we'll guide you through the next steps.
What do I do if my product is damaged or wrong?
That's of course frustrating, and we'll make it right straight away.
Send us a photo of the item along with your order number at info@stemning-copenhagen.dk, and we'll arrange a solution as quickly as possible – either an exchange or a refund.
About our products
What are your candles made of?
All of our scented candles are hand-poured in 100% soy wax, a natural and clean alternative that burns cleanly and for a long time. We only use high-quality fragrances that are gentle and create a genuine, calm atmosphere in the home.
How long does the scent last, and how long is the burn time?
Let the candle burn until the entire surface is liquid the first time you light it. Read more about how to best take care of your candle here.
How do I take of my candle the best?
Lad lyset brænde, til hele overfladen er flydende ved første afbrænding. Læs mere om hvordan du passer bedst på dit lys her.
Workshops
How do I book a workshop?
You can easily book a workshop directly on our website here, where you can see available dates and choose between a workshop at our space on Farvergade or a mobile workshop, where we come and host it at your location.
What does a workshop cost and what is included?
Prices start from 299 DKK per person and include all materials, guidance throughout, and your own candle/diffuser to take home.
How many can attend a workshop?
At our space on Farvergade, we have room for up to 18 participants.
If we come to you (for example, for corporate events), we can accommodate up to 40-50 participants.
Can I rebook or cancel my workshop booking?
Yes, you can reschedule your booking up until 30 [hours/days] before the workshop by emailing us at info@stemning-copenhagen.dk, or by calling us at +45 72421010.
Do you offer workshops for companies and events?
Yes, we'd love to. We enjoy tailoring experiences for companies, whether it's a Christmas party, team building, or a company celebration, we create a session that fits your mood and wishes.
You can choose to come to us at the studio (up to 15 people), or let us come to you, we'll pack up the fragrances and come out (up to 40 people), so you can hold the event wherever suits you best.
Contact us at events@stemning-copenhagen.dk med antal deltagere og en idé om, hvornår I gerne vil holde det, så sender vi et tilbud, der passer til jer.